Task & Activity Management




In order, for today's businesses and organizations to maintain, improve customer service and optimize resource utilization, their task and activity management software must help to create an efficient, cost effective, web based customer focused support environment!

If you track support requests on paper or spreadsheet or have help desk solution that is no longer adequate for your current needs, we invite you take a look at our T&A Management which enables you to provide a cost effective internet customer support and issue management environment.

T&A Management is web-based issue management software that offers you the facility of tracking issues, managing issue assignment, keeping track of generated ticket from date of posting to meet with client’s needs and satisfaction, keeping track of company’s resources, assigned task, features of automatic email notifications, SMS alert as per client preferences, attachment handling, easy report in graphical view for generated tickets

Features
Following are the features provided by T&A management:

Industry standards
Completely web based solution
Easily accessible on your corporate intranet or website
Developed in industry standard architecture

Easy login process for member, admin and resource
Easy login process for members, where member need to provide required valid login name and
password.
Enhance managerial functionality of tickets in less effort via easy login feature to admin.


Completely web based user friendly solution that provide functionality for

Submitting ticket in less effort.
Having facility for setup ticket priority to low, medium and high.
Having facility to categories ticket on the basis of tag like general or related to other admin define
ticket tag.

Powerful member portal
Having functionality of filtering tickets on the basis of their current status.
Having feature of user profile management.
Feature to easily attach any required document related to ticket like any image file or document file
while submitting the ticket.
Feature to easily cancel the open ticket.
Feature to close any completed ticket at any time.
Feature to re-open any ticket after getting close of it.
Searching of tickets at instant way by their title.
Role mapping for users to create new user profile to access portal.
Feature of user creation for user having rights to create new user for company.


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